Overview

We're a little different. We know it. But we're not going to change because we know clients like the treatment they receive from us. We don't compromise quality. In fact, we believe our high level of personal attention enhances the quality of each claim we process.

Personal attention doesn't eliminate the need for highly sophisticated processing systems. Our WebQ system provides 24-hour access to constantly-updated status reports on each claim in process.

We know the secret to our success is the rapport we build on both sides of our TPA relationships. That rapport translates to trust, respect and fairness and forms the foundation of all our working relationships.

When a new client comes to NCS, our first priority is to establish a direct connection. We identify the lead adjuster on our team and connect with the most appropriate contact on the client side. Simultaneous to that, we establish the online claims interface through our WebQ system which opens the door to 24-hour access to claims information. Each claim submitted can be reviewed and tracked as it moves through our system.

 

 

When a policyholder calls about a claim, our first job often involves explaining the coverage and outlining covered or eligible expenses. We know that clear communication at this point is key to the final outcome.

Our clients have complete access to us via telephone, email, and electronic data interface. Although we are fully automated, we believe strongly in providing personalized and customized service. We encourage our agents, brokers, carriers and their clients to call us with their questions or concerns. Completely HIPAA compliant, we balance personal attention with strict adherence to privacy policies.

Our team is made up of licensed insurance adjusters with the knowledge and experience to manage your most complicated claim. Together, we offer more than 60 years of combined experience. In fact, many of our adjusters have been with NCS for 10 or more years. Many of our employees call Bridgton home which translates to a dedicated workforce committed to our success and therefore to yours. Our team is dedicated to your clients and strives to treat each situation with respect, concern and compassion.

At NCS, we believe in using the advantages of technology but we never let it replace personal contact. You'll never hear a menu of options when you call NCS. We answer our phones personally and return calls promptly. Some might call this type of service old-fashioned. We believe it's the only way to provide the quality of service each client deserves.